How does a deposit dispute actually work?
Each scheme runs a free alternative dispute resolution service. An independent adjudicator reads both sides' evidence on paper and decides how the disputed amount is split.
3 min read · Updated 2 August 2026
Overview
Each scheme runs a free alternative dispute resolution service. An independent adjudicator reads both sides' evidence on paper and decides how the disputed amount is split. The decision is binding once both parties opt in, and there is no hearing.
Practical guidance
- Submit the check-in inventory, check-out report, dated photos and invoices — assertions alone lose.
- Claim the cost of putting things right, not the cost of an upgrade.
- Release the undisputed part of the deposit promptly; holding it all back damages your case.
Related content
General information for UK landlords and letting agents, not legal advice. Rules differ across England, Wales, Scotland and Northern Ireland — check your local requirements or take advice before acting.