Deposit deductions: what you can and cannot claim
Deposit schemes expect deductions to reflect genuine loss beyond fair wear and tear, evidenced by dated photos and receipts.
6 min read · Updated 2 August 2026
Overview
Deposit schemes expect deductions to reflect genuine loss beyond fair wear and tear, evidenced by dated photos and receipts.
What you can claim
Cleaning below the standard at check-in, damage beyond normal use, unpaid rent and missing items agreed in the inventory.
What you usually cannot claim
General wear and tear, pre-existing damage recorded at check-in, or full replacement cost of an item nearing the end of its useful life.
Evidencing a claim
A signed check-in inventory, a comparable check-out report, dated photos and invoices or quotes for the work.
Betterment
Schemes will reduce claims where a repair leaves the property better than it was, applying a fair depreciation allowance instead.
Frequently asked questions
Can I deduct for general wear and tear?
No. Deductions must reflect damage or loss beyond reasonable wear and tear for the length of the tenancy and the number of occupiers.
What evidence wins a deposit dispute?
A dated check-in inventory with photographs, a matching check-out report, and invoices or quotes showing actual cost — not estimates.
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This guide is general information for UK landlords and letting agents, not legal advice. Rules differ across England, Wales, Scotland and Northern Ireland — check your local requirements or take advice before acting.