Dealing with rent arrears: early intervention that works
Most arrears cases are resolved without court action when landlords engage early, communicate clearly and keep a dated record of every contact.
6 min read · Updated 2 August 2026
Overview
Most arrears cases are resolved without court action when landlords engage early, communicate clearly and keep a dated record of every contact.
Day one to seven
Send a polite written reminder as soon as a payment is missed, and ask whether there is a temporary reason behind it.
Agreeing a repayment plan
A short written repayment plan, signed by both parties, protects you if arrears continue and you later need to evidence cooperation.
Signposting support
Pointing tenants towards local welfare assistance or Universal Credit housing element changes can resolve arrears faster than any notice.
When to escalate
If arrears reach two months or a plan is broken without explanation, move to a formal notice while keeping the earlier correspondence as evidence.
Frequently asked questions
What should I do in the first week of arrears?
Contact the tenant in writing, confirm the amount owed, ask about the cause, and offer a realistic written repayment plan. Keep every message on file.
Does the Renters' Rights Act 2025 change arrears possession?
Yes — the reforms (main provisions commence 2026) tighten the arrears threshold and notice periods, so accurate rent records and early written contact matter more than ever.
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This guide is general information for UK landlords and letting agents, not legal advice. Rules differ across England, Wales, Scotland and Northern Ireland — check your local requirements or take advice before acting.