End of tenancy utilities and council tax handover

Why it matters

Liability for council tax during a void usually falls on the owner, and a missed notification can produce a bill for a period the tenant should have covered.

Legal requirements

• Council tax liability during a void generally falls to the owner.
• Some councils offer short exemptions or discounts for empty properties.
• Utility suppliers require a change of occupancy notification with readings.
• Deductions from a deposit for unpaid utilities need evidence of the actual liability.

Common mistakes

• Taking readings but not photographing the meter with the serial number visible.
• Assuming the tenant will notify the supplier.
• Missing the council tax notification and receiving a bill months later.
• Trying to deduct estimated utility charges from the deposit.

Practical guidance

• Photograph every meter with the display and serial number on check out day.
• Notify electricity, gas, water and the council with the date and readings.
• Record which supplier serves the property so the next tenant can be told.
• Only deduct utility amounts backed by a final bill.

The check out utility routine

Walk to each meter, photograph the reading with the serial number, note whether it is a prepayment or credit meter and the balance if prepayment, and record the supplier name from the last bill or the meter point number. Give the readings to the outgoing tenant in writing at the same time so there is no later dispute about the closing balance.

Void period liabilities

During a void you generally pay the standing charges and the council tax. Ask the council about any empty property discount and apply for it. Keep supplies connected and the property warm enough to avoid freeze damage. When the next tenancy starts, provide opening readings in the tenancy pack so the new tenant can register straight away.