Writing a workable pets policy
Tenants have a strengthened right to request a pet and landlords must not refuse unreasonably. A clear, written policy makes decisions consistent and defensible.
4 min read · Updated 2 August 2026
Overview
Tenants have a strengthened right to request a pet and landlords must not refuse unreasonably. A clear, written policy makes decisions consistent and defensible.
Responding to requests
Reply in writing within the statutory period. If you refuse, give a specific reason — a superior lease prohibition, a size or welfare issue for the property — not a general dislike.
Managing the risk
You cannot charge a pet deposit above the deposit cap. Insurance is the intended mechanism; note the cost and cover in writing when you agree.
Document the property condition
A detailed inventory with flooring and garden photographs is what allows a fair deduction later.
Leasehold flats
Check the head lease before agreeing. A landlord who consents in breach of the lease carries the consequence.
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This guide is general information for UK landlords and letting agents, not legal advice. Rules differ across England, Wales, Scotland and Northern Ireland, so check your local requirements or take advice before acting.