Writing a workable pets policy
Tenants have a strengthened right to request a pet and landlords must not refuse unreasonably. A clear, written policy makes decisions consistent and defensible.
4 min read · Updated 2 August 2026
Overview
Tenants have a strengthened right to request a pet and landlords must not refuse unreasonably. A clear, written policy makes decisions consistent and defensible.
Responding to requests
Reply in writing within the statutory period. If you refuse, give a specific reason — a superior lease prohibition, a size or welfare issue for the property — not a general dislike.
Managing the risk
You cannot charge a pet deposit above the deposit cap. Insurance is the intended mechanism; note the cost and cover in writing when you agree.
Document the property condition
A detailed inventory with flooring and garden photographs is what allows a fair deduction later.
Leasehold flats
Check the head lease before agreeing. A landlord who consents in breach of the lease carries the consequence.
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This guide is general information for UK landlords and letting agents, not legal advice. Rules differ across England, Wales, Scotland and Northern Ireland — check your local requirements or take advice before acting.