Viewings and open house safety

Why it matters

Most viewing problems come from turning up without proper notice or attending alone with an unverified stranger.

Legal requirements

• Twenty four hours written notice is required to enter while a tenancy continues.
• A tenant is entitled to refuse viewings unless the tenancy provides otherwise and even then reasonably.
• Tenant belongings must not be moved or photographed without consent.
• Photographs published must not show identifiable personal items without permission.

Common mistakes

• Arranging viewings by knocking on the door on the day.
• Photographing rooms with the tenant's possessions for the listing.
• Attending alone at night with no one knowing your location.
• Failing to check identity before handing over an address.

Practical guidance

• Give written notice and agree a time window that suits the tenant.
• Verify each attendee's name, phone number and email before confirming.
• Tell a colleague or family member the address and expected finish time.
• Escort viewers through the property rather than letting them wander.

Keeping the sitting tenant on side

A tenant who is treated well during a marketing period keeps the property presentable and helps you let it faster. Offer viewing blocks rather than a stream of individual visits, ask what times suit, and consider a small goodwill gesture. A tenant who feels railroaded can make a property effectively unlettable for the whole notice period.

Lone working basics

Confirm the appointment by text so there is a record, arrive first and unlock, keep to rooms with a clear route to the door, and never lead a stranger into a basement or loft. Carry a phone with a shared location. Cancel any appointment where the contact details do not verify. These are small habits that cost nothing and remove almost all of the personal risk.