Landlord redress scheme
Mandatory membership of an ombudsman for private landlords.
2 min read · Updated 2 August 2026
Overview
The Renters' Rights Act 2025 requires private landlords in England to join a redress scheme so tenants can complain free of charge and receive binding remedies including apologies, works and compensation. Letting agents already have to belong to a redress scheme.
Legal requirements
- Membership will be mandatory for landlords letting assured tenancies in England.
- Non-membership can lead to civil penalties and restrict possession.
Practical guidance
- Publish a two-stage complaints procedure with response times and keep a complaints log.
This wiki entry is general information for UK landlords and letting agents, not legal advice. Rules differ across England, Wales, Scotland and Northern Ireland — check your local requirements or take advice before acting.